1. Introduction
This Privacy Policy explains how we collect, use, and protect your information.
2. Information we collect
Personal information
- Name
- Phone number
- Email address
- Delivery address
Account & usage data
- Login details
- Orders and purchase history
- Browsing activity (views, clicks, interactions)
3. How we use your information
We use your data to:
- Process and deliver orders
- Send updates (order, delivery, notifications)
- Improve user experience
- Enable communication between users, sellers, and designers
- Prevent fraud and misuse
4. Communication
We may contact you via WhatsApp, SMS, or email for:
- Order confirmations
- Delivery updates
- Important account or platform notices
5. Data sharing
We may share necessary information with:
- Sellers (to fulfill orders)
- Delivery partners
- Payment or service providers
We do not sell your personal data.
6. User content
Content you post (reviews, comments, opinions) may be visible to other users. You are responsible for what you share publicly.
7. Data security
We take reasonable steps to protect your information, but no system is completely secure.
8. Your rights
You may:
- Request access to your data
- Update your information
- Request account deletion — see our User data deletion instructions
- Opt out of non-essential messages
9. Updates to policy
We may update this Privacy Policy from time to time. Continued use means you accept changes.
10. Contact
For privacy concerns: niyaafrika@niya.africa